Instagram DMs in your API. Official messaging, no ban risk.
Receive DMs and Story replies straight in the API, with AI and human support. Immediate first contact, whatever time the customer interacts with your @.
Everything your DM operation needs — in one place
Support in DMs
DMs and Story replies in the same API, with bot and human in the same thread. Text, image, audio and video — customers never repeat themselves.
Automation & AI
The chatt2.me agent replies 24/7: immediate first contact, whatever time the customer interacts with your @. Human handoff when needed.
Audio transcription
Audio received in DMs becomes text instantly. Your team reads in seconds what would take minutes to hear.
Why chatt2.me's API instead of going direct to Meta?
We take care of Meta's bureaucracy. You focus on what matters most: your customers and your business.
Direct with Meta
- Bureaucratic process: app review, permissions and business verification.
- The API changes constantly — and keeping up is on you.
- Infra, webhooks and integration maintenance on your side.
With chatt2.me
- Guided onboarding: connect your @ in a few clicks, no app review of your own.
- We absorb Meta’s changes — your integration keeps working.
- One simple API, with AI, transcription and Salesforce built in.
From story to sale, without leaving the DMs
Sales in the DMs
Whoever asks for a price in the DMs is ready to buy. Reply instantly and don’t lose the lead to a competitor.
Customer support
The bot handles the repetitive work and hands off to a human in the same thread, with full context.
Story replies
Story replies land straight in your inbox — every reaction becomes a conversation with sales potential.
Outside business hours
The chatt2.me agent guarantees immediate first contact, 24/7 — even at 2am.
Products for every part of the operation
Messaging API
Send and receive DMs with text and media, Story replies and real-time webhooks.
chatt2.me for Salesforce
Native integration: Instagram DMs land in the omnichannel inbox inside Salesforce, with queues, SLAs and reports.
Learn more →chatt2.me agent
Generative AI trained on your content answering DMs 24/7, with human handoff.
Learn more →Audio transcription
DM audio transcribed automatically. Read in seconds what would take minutes to hear.
Learn more →Built for developers
Send your first DM in minutes: simple REST, real-time webhooks and ready-to-use examples.
curl --location 'https://app.chatt2.me/v1/communication/instagram/message' \
--header 'X-API-Key: fbaab3b3-yyyy-45aa-8dda-xxxxxxxxxx' \
--header 'Content-Type: application/json' \
--data '{
"from": "@sualoja.oficial",
"to": "8474951243222222",
"content": {
"text": "Olá! Vi que você respondeu nosso story 💜"
}
}'Transparent per-conversation pricing
A conversation = a 7-day window from the customer's last message. Your monthly conversation volume sets the unit price. Prepaid, no setup fee, no lock-in.
| Tier | Conversations/month | Price per conversation |
|---|---|---|
| Tier 1 | 1 – 500 | R$ 0,20 |
| Tier 2 | 501 – 2,000 | R$ 0,18 |
| Tier 3 | 2,001 – 5,000 | R$ 0,16 |
| Tier 4 | 5,001 – 10,000 | R$ 0,14 |
| Tier 5 | 10,001 – 50,000 | R$ 0,12 |
| Tier 6 | 50,001 – 100,000 | R$ 0,11 |
| Tier 7 | 100,001+ | R$ 0,10 |
Why chatt2.me
Official Meta Tech Provider
Official Meta partner. Direct access to the Instagram API, no middlemen.
No ban risk
We use exclusively Meta’s official API — no unauthorized automation putting your @ at risk.
Native Salesforce
chatt2.me for Salesforce: Instagram support inside the CRM your team already uses.
Human support in PT-BR
Real people answering in Portuguese — not a ticket that disappears.
chatt2.me agent
Responds with the company's tone of voice, even when everyone is off duty, 24/7.
More than Instagram
With the same API you activate WhatsApp, Telegram, Messenger, SMS and WebChat.
Frequently asked questions
How do I connect my Instagram @?+
You link your professional Instagram account (business or creator) through our onboarding, in a few clicks. Personal accounts don't have access to Meta's API — converting to professional is free and done in the Instagram app itself.
How does the 7-day window work?+
After the customer's last message, you have up to 7 days to reply freely through the API. Each conversation opened in that window counts as one conversation for billing.
What can I send and receive?+
Text, image, audio and video in DMs. Story replies also arrive as conversations in the API. And audio can be transcribed automatically with Audio transcription.
How is it billed?+
Per 7-day-window conversation, prepaid. Your monthly volume sets the tier: from R$ 0,20 (up to 500/month) down to R$ 0,10 (above 100k/month). No setup, no minimum monthly, no lock-in.
Is there any risk of my account being banned?+
No. chatt2.me is an official Meta Tech Provider and uses exclusively the official Instagram API — no unauthorized automation or reverse engineering putting your @ at risk.
Does it work with Salesforce?+
Yes. With chatt2.me for Salesforce, Instagram DMs land in the omnichannel inbox inside Salesforce, with queues, SLAs and reports.