The most complete omnichannel in the Salesforce ecosystem.
WhatsApp, Instagram, Messenger, Telegram, SMS and Webchat — 6 channels for your support team, all on one screen, without leaving Salesforce.
How does omnichannel support work inside Salesforce?
Every channel on the same screen. Your team no longer hops between platforms to reach conversations: inside Salesforce, with a 360 customer view, all 6 channels are available at once — making your support team’s life much easier.
No more shared logins
No passwords floating around the team and no inviting employees with their personal Facebook to access company accounts.
Without chatt2.me
- ✗Login and password shared across the team
- ✗Employees invited with their personal Facebook
- ✗No control over who replied to what
With chatt2.me for Salesforce
- ✓Each agent uses their own Salesforce user
- ✓Permissions and profiles from the CRM itself
- ✓Per-user history and audit trail
Do I need Service Cloud or Digital Engagement?
No. chatt2.me for Salesforce requires no special license: with a Platform license, your user gets access to the full power of chatt2.me.
Traditional omnichannel
With chatt2.me for Salesforce
- ✓A Platform license — that is all you need
- ✓All 6 channels included
- ✓The full power of chatt2.me
Say goodbye to Service Cloud and Digital Engagement licenses.
The 6 channels of your omnichannel
Each channel has its own page — see in detail how chatt2.me connects each one.
Official WhatsApp Business API, with templates and HSM.
Learn more →Answer Instagram DMs through the same API.
Learn more →Messenger
Talk to customers on Facebook Messenger.
Learn more →Telegram
Telegram bots and messaging without extra infrastructure.
Learn more →SMS
Reach any phone, with automatic fallback.
Learn more →WebChat
Chat widget on your site in minutes.
Learn more →Frequently asked questions
What is chatt2.me for Salesforce omnichannel?+
It is the most complete omnichannel in the Salesforce ecosystem: WhatsApp, Instagram, Messenger, Telegram, SMS and Webchat unified on one screen, inside Salesforce, with a 360 customer view.
Which channels are included?+
There are 6 channels: WhatsApp, Instagram, Messenger, Telegram, SMS and Webchat — all available to your support team, with no separate platforms.
Do I need a Service Cloud or Digital Engagement license?+
No. chatt2.me for Salesforce requires no special license: with a Platform license, your user gets access to the full power of chatt2.me.
How do the 6 channels show up on one screen?+
Conversations from every channel arrive in a unified inbox inside Salesforce. The agent sees and answers WhatsApp, Instagram, Messenger, Telegram, SMS and Webchat all at once, without switching platforms — each conversation labeled with its source channel.
Do I need to share social media logins with the team?+
No. No more shared logins or inviting employees with their personal Facebook: each agent accesses the channels with their own Salesforce user, with the CRM permissions and audit trail.
Does chatt2.me have AI features in Salesforce?+
Yes. The chatt2.me for Salesforce AI component analyzes conversation sentiment, summarizes the history and suggests replies in one click — all on the support screen. Use your own OpenRouter API Key, with no extra license cost. Learn more about AI in Salesforce →