chatt2.me
chatt2.me for Salesforce

The most complete omnichannel in the Salesforce ecosystem.

WhatsApp, Instagram, Messenger, Telegram, SMS and Webchat — 6 channels for your support team, all on one screen, without leaving Salesforce.

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How does omnichannel support work inside Salesforce?

Every channel on the same screen. Your team no longer hops between platforms to reach conversations: inside Salesforce, with a 360 customer view, all 6 channels are available at once — making your support team’s life much easier.

Inbox · Salesforce
6 channels
Ana Souza09:12
My order arrived, thank you!
Leo Martins09:14
Do you have this model in blue?
Carlos Lima09:15
What are your support hours?
Bia Ferreira09:18
I want to change my plan
Duda Alves09:20
YES, I want to confirm the appointment
Rafael Costa09:21
I need help with checkout

No more shared logins

No passwords floating around the team and no inviting employees with their personal Facebook to access company accounts.

Without chatt2.me

  • ✗Login and password shared across the team
  • ✗Employees invited with their personal Facebook
  • ✗No control over who replied to what

With chatt2.me for Salesforce

  • ✓Each agent uses their own Salesforce user
  • ✓Permissions and profiles from the CRM itself
  • ✓Per-user history and audit trail

Do I need Service Cloud or Digital Engagement?

No. chatt2.me for Salesforce requires no special license: with a Platform license, your user gets access to the full power of chatt2.me.

Traditional omnichannel

Service Cloudextra license
Digital Engagementextra license

With chatt2.me for Salesforce

  • ✓A Platform license — that is all you need
  • ✓All 6 channels included
  • ✓The full power of chatt2.me

Say goodbye to Service Cloud and Digital Engagement licenses.

The 6 channels of your omnichannel

Each channel has its own page — see in detail how chatt2.me connects each one.

WhatsApp

Official WhatsApp Business API, with templates and HSM.

Learn more →

Instagram

Answer Instagram DMs through the same API.

Learn more →

Messenger

Talk to customers on Facebook Messenger.

Learn more →

Telegram

Telegram bots and messaging without extra infrastructure.

Learn more →

SMS

Reach any phone, with automatic fallback.

Learn more →

WebChat

Chat widget on your site in minutes.

Learn more →

Frequently asked questions

What is chatt2.me for Salesforce omnichannel?+

It is the most complete omnichannel in the Salesforce ecosystem: WhatsApp, Instagram, Messenger, Telegram, SMS and Webchat unified on one screen, inside Salesforce, with a 360 customer view.

Which channels are included?+

There are 6 channels: WhatsApp, Instagram, Messenger, Telegram, SMS and Webchat — all available to your support team, with no separate platforms.

Do I need a Service Cloud or Digital Engagement license?+

No. chatt2.me for Salesforce requires no special license: with a Platform license, your user gets access to the full power of chatt2.me.

How do the 6 channels show up on one screen?+

Conversations from every channel arrive in a unified inbox inside Salesforce. The agent sees and answers WhatsApp, Instagram, Messenger, Telegram, SMS and Webchat all at once, without switching platforms — each conversation labeled with its source channel.

Do I need to share social media logins with the team?+

No. No more shared logins or inviting employees with their personal Facebook: each agent accesses the channels with their own Salesforce user, with the CRM permissions and audit trail.

Does chatt2.me have AI features in Salesforce?+

Yes. The chatt2.me for Salesforce AI component analyzes conversation sentiment, summarizes the history and suggests replies in one click — all on the support screen. Use your own OpenRouter API Key, with no extra license cost. Learn more about AI in Salesforce →

Give your support team all 6 channels on one screen — inside Salesforce.

Start for freeBook a demo