The chatt2.me for Salesforce AI component analyzes conversation sentiment, summarizes the history and suggests the best reply — all on the support screen with a single click.
Know the customer's mood before you even reply. The component gauges the conversation tone and tells you whether to act fast or take your time.
Get the full support context without scrolling through the entire conversation history. The summary brings the key points in seconds.
Get a ready-to-send reply based on the real conversation context. Review with one click and send — no typing from scratch.
The sentiment indicator shows you, before you even open the conversation, which customers are frustrated or angry. Your team acts before the problem escalates — reducing churn and improving experience.
With an instant conversation summary and a ready-made reply suggestion, the agent spends no time re-reading the chat or composing from scratch. AHT drops, and team capacity rises.
Reply suggestions follow the real context of each conversation but maintain a consistent tone and quality — your whole team responds with the same standard, without relying on rigid scripts.
The Salesforce admin adds the chatt2.me LWC component to the support screen in 2 minutes — drag and drop in the Lightning App Builder.
The AI works with the client's own OpenRouter API Key. You choose the model, control the cost directly and pay nothing baked into the chatt2.me license.
During support, the agent clicks "Analyze with AI." In seconds, the conversation sentiment, history summary and reply suggestion appear.
No hidden cost: the AI uses your own OpenRouter API Key. You choose the model and control the cost directly — chatt2.me charges nothing for AI usage.
Before the conversation even reaches a human agent, the chatt2.me Autonomous Agent handles first-line triage: it answers FAQs, collects customer information and resolves what it can. You configure natural-language instructions, learning materials, skills and tools — the agent carries on a natural conversation with the customer, 24 hours a day.
Meet the Autonomous Agent →The Autonomous Agent handles first-line support and triage — resolving the simple cases and collecting context. When the conversation needs a human, the AI component delivers sentiment, summary and reply suggestion right on the Salesforce support screen. One resolves before, the other assists during.
When the AI can't resolve, the agent takes over with full context in hand.
With a single click on the Salesforce support screen, it analyzes the conversation sentiment (mood), generates a history summary and suggests a ready-to-send reply for the agent — all based on the real conversation context.
No. chatt2.me charges nothing for AI usage — you use your own OpenRouter API Key. You choose the AI model, control the cost directly in your OpenRouter account and pay only for the tokens you consume.
The model is defined by you in your OpenRouter account. chatt2.me sends the prompt and receives the response — the model (GPT-4, Claude, Gemini, Mistral, etc.) is whatever you set as default in OpenRouter.
No. The Autonomous Agent handles first-line triage — it answers simple questions, collects data and resolves what it can. Complex conversations or those requiring human judgment are transferred to an agent, who receives the full context and AI support on the Salesforce screen.
It works with all chatt2.me omnichannel channels: WhatsApp, Instagram, Messenger, Telegram, SMS and Webchat. The AI component analyzes the conversation regardless of the source channel.
No. The Salesforce admin drags the LWC component onto the support screen in the Lightning App Builder — same process as any native component. In 2 minutes your team is using it.