Do you know where your service bottlenecks are today? With chatt2.me integrated into Salesforce, you stop firefighting and start managing your operation with intelligence — splitting the team into specialized queues, with specialists handling the topics they master.
When every conversation lands in a single bucket, managers only find out about problems when customers complain.
Conversations all land in the same place: nobody knows who owns the ticket, and the customer keeps waiting.
The person who knows billing handles a technical question — and solves it slowly, or not at all.
Without per-queue and per-agent visibility, you can't tell where service gets stuck or who is overloaded.
Specialized queues ensure specialists handle the topics they master — increasing productivity and support quality.
Conversations distributed automatically among the queue's agents, optimizing each one's workload.
Dashboards show performance per queue and per agent: volume, response time and bottlenecks, in real time.
Move conversations between departments in seconds, without losing history — the customer never has to repeat themselves.
Native NPS and CSAT at the end of each conversation, to ensure your customer is satisfied at every touchpoint.
All inside the CRM your team already uses — no tool switching.
Technical support, billing, sales: each team with its own queue, configured right in Salesforce.
Each conversation is routed to the right queue and distributed among available agents.
Topic changed? Transfer to another queue with the full conversation history preserved.
Dashboards per queue and per agent, plus NPS and CSAT, show exactly where to improve.
It is a grouping of conversations by topic or department — such as technical support, billing or sales — with a dedicated team of agents. Incoming conversations are automatically distributed among that queue's agents, ensuring each subject is handled by someone who masters it.
Distribution is automatic among the queue's available agents, balancing the workload so no one is overloaded while others sit idle.
The agent moves the conversation to another queue or department in seconds, and the full history goes with it. The next agent sees the complete context — the customer never has to repeat anything.
Yes. At the end of a conversation, the NPS or CSAT survey is sent by chatt2.me itself, and results are available in the per-queue and per-agent dashboards — no extra tool.
No. chatt2.me for Salesforce runs inside Salesforce: queues, conversations, dashboards and satisfaction surveys live in the CRM your team already uses, alongside the entire customer relationship.