Trained on your company's knowledge base, the agent answers questions instantly, looks up systems, opens tickets and hands your team only the cases that need human intervention — with the full conversation context.
Most tickets are repetitive — and they are what eats up your team's day.
Product questions, usage guidance and simple issues pile up every single day.
While the team answers the basics, customer wait times keep climbing.
The people who should be solving complex cases spend the day answering FAQs.
Trained on your company's knowledge base, available 24 hours a day on WhatsApp.
Recurring questions answered instantly, based on your company's knowledge.
Explains features, plans and how to use them, guiding the customer with no queue.
Fetches information in real time from your company's systems, right in the conversation.
Leads the customer step by step until simple issues are solved.
When a request needs to become a ticket, the agent itself creates or updates it — no team intervention.
Complex cases go automatically to your team, with the full conversation history.
Only the cases that truly need human intervention reach your analysts — the agent handles the rest on its own. Your team focuses on higher-value work.
The company received a high volume of repetitive requests every day — product questions, usage guidance and simple issues. These conversations consumed the team's time, increased customer wait times and left specialists with less availability for complex cases.
With the chatt2.me Agent, it deployed an AI agent in charge of tier-1 support, 24 hours a day on WhatsApp, trained on the company's knowledge base — answering questions, looking up systems, opening tickets and handing off complex cases with full context.
Only the cases that require human intervention reach the analysts. The team focuses on higher-value work, customers get instant answers and the full conversation history is logged in Salesforce.
Customers served at any hour, every day — without depending on your team's schedule.
A significant reduction in the volume of conversations routed to the support team.
Recurring questions answered instantly, always with the same quality.
Only what needs human intervention reaches the team — already with the conversation context.
Specialists dedicated to complex cases, not to FAQs.
Every conversation logged in the CRM, alongside the rest of the customer relationship.
It is trained on your company's knowledge base — documentation, FAQs and product materials — and answers based on that content.
They are automatically handed off to the support team, already with the full conversation context. The customer never has to repeat anything.
The case on this page happens on WhatsApp, but chatt2.me is omnichannel — the same agent can operate on the platform's other channels, such as Telegram, Instagram and Messenger.
The full conversation history is logged in Salesforce, and system lookups happen through integrations. It is in this CRM-integrated scenario that the solution delivers the most value.
Yes. When a request needs to become a ticket, the agent itself creates or updates the record, with no team intervention.