Automate tier-1 support with an AI agent on WhatsApp.
Trained on your company's knowledge base, the agent answers questions instantly, looks up systems, opens tickets and hands your team only the cases that need human intervention — with the full conversation context.
The bottleneck of every support team
Most tickets are repetitive — and they are what eats up your team's day.
Repetitive volume
Product questions, usage guidance and simple issues pile up every single day.
A growing queue
While the team answers the basics, customer wait times keep climbing.
Specialists stuck on tier 1
The people who should be solving complex cases spend the day answering FAQs.
What the agent handles on its own
Trained on your company's knowledge base, available 24 hours a day on WhatsApp.
Answers frequent questions
Recurring questions answered instantly, based on your company's knowledge.
Guides on products and services
Explains features, plans and how to use them, guiding the customer with no queue.
Looks up integrated systems
Fetches information in real time from your company's systems, right in the conversation.
Walks through troubleshooting
Leads the customer step by step until simple issues are solved.
Opens and updates tickets
When a request needs to become a ticket, the agent itself creates or updates it — no team intervention.
Hands off with context
Complex cases go automatically to your team, with the full conversation history.
Only the cases that truly need human intervention reach your analysts — the agent handles the rest on its own. Your team focuses on higher-value work.
How a company got its support team out of the basics
The challenge
The company received a high volume of repetitive requests every day — product questions, usage guidance and simple issues. These conversations consumed the team's time, increased customer wait times and left specialists with less availability for complex cases.
The solution
With the chatt2.me Agent, it deployed an AI agent in charge of tier-1 support, 24 hours a day on WhatsApp, trained on the company's knowledge base — answering questions, looking up systems, opening tickets and handing off complex cases with full context.
The result
Only the cases that require human intervention reach the analysts. The team focuses on higher-value work, customers get instant answers and the full conversation history is logged in Salesforce.
What changes day to day
24/7 service
Customers served at any hour, every day — without depending on your team's schedule.
Fewer tickets for analysts
A significant reduction in the volume of conversations routed to the support team.
Fast, consistent answers
Recurring questions answered instantly, always with the same quality.
Smart handoff
Only what needs human intervention reaches the team — already with the conversation context.
A more productive technical team
Specialists dedicated to complex cases, not to FAQs.
History in Salesforce
Every conversation logged in the CRM, alongside the rest of the customer relationship.
Frequently asked questions
How does the agent learn about my company?+
It is trained on your company's knowledge base — documentation, FAQs and product materials — and answers based on that content.
What happens to the cases the agent can't solve?+
They are automatically handed off to the support team, already with the full conversation context. The customer never has to repeat anything.
Does the agent only work on WhatsApp?+
The case on this page happens on WhatsApp, but chatt2.me is omnichannel — the same agent can operate on the platform's other channels, such as Telegram, Instagram and Messenger.
Do I need Salesforce?+
The full conversation history is logged in Salesforce, and system lookups happen through integrations. It is in this CRM-integrated scenario that the solution delivers the most value.
Does the agent open tickets on its own?+
Yes. When a request needs to become a ticket, the agent itself creates or updates the record, with no team intervention.