Donations via WhatsApp and relationships that retain: your NGO closer to every donor.
A smart bot guides the donation from start to finish, 24 hours a day, and chatt2.me Campaign keeps the bond alive with invitations, thank-yous, reminders and birthdays — all logged in Salesforce.
People who want to give shouldn't hit barriers.
Questions about how to donate, unmonitored payments and contact that only happens when asking for money weaken fundraising and overload support.
Giving shouldn't take effort
Every question about how to donate or confirm a payment becomes a support ticket — and a donor one step from giving up.
Payments without follow-up
Confirmed payments without a thank-you and due dates without a reminder mean lost donations and a weakened bond.
Relationships that cool off
A donor who only hears from the NGO when it needs funds builds no bond — and rarely donates again.
A journey that starts with the invitation and doesn't end at the donation.
With chatt2.me Campaign, every stage of the relationship happens on WhatsApp, automatically and at the right time.
Invitation
Fundraising campaigns and events reach the entire donor base.
Donation
The bot guides each step and the donor contributes on their own, 24/7.
Thank you
A personalized message as soon as the donation payment is confirmed.
Reminder
Pending payments get an automatic notice before the due date.
Birthday
Special dates strengthen the bond with every donor.
From fundraising to long-term bonds, on autopilot.
24/7 self-service donation bot
Donors contribute from start to finish without talking to an agent: the flow guides amount, payment and confirmation.
Campaign and event invitations
chatt2.me Campaign sends invitations to fundraising campaigns and events to the whole base, automatically.
Automatic thank-you messages
As soon as the donation payment is confirmed, the donor receives a personalized thank-you.
Payment due-date reminders
Pending payments trigger automatic reminders before the due date — fewer donations lost to forgetfulness.
Birthdays and announcements
Birthday messages, institutional announcements and engagement actions keep the relationship alive all year.
History centralized in Salesforce
Donations, campaigns and conversations on each donor's timeline, ready to personalize the next actions.
See omnichannel in Salesforce →How an NGO turned WhatsApp into its main fundraising and relationship channel.
The challenge
Make donating easier and keep a close relationship with donors: a large share of requests reached support to clarify how to donate, confirm payments or learn about campaigns and events.
The solution
A smart WhatsApp bot for fully self-service donations, and chatt2.me Campaign automating invitations, post-payment thank-yous, due-date reminders, birthdays and announcements — with all communication centralized in Salesforce.
What changed
Donations available 24/7, less support demand, personalized communication across the donor journey and more engagement and retention — with the complete history in a single place.
What changes for the donor and for your organization.
Simplified donation process, available 24/7
Less support demand with self-service
Personalized communication across the donor journey
Automated campaigns, reminders and thank-yous
More donor engagement and retention
Complete interaction history in Salesforce
Frequently asked questions
Can an NGO receive donations via WhatsApp?+
Yes. With chatt2.me, a smart bot guides the donor through each step — amount, payment method and confirmation — simply, quickly and securely, 24 hours a day.
Does the donor need to talk to an agent to donate?+
No. The donation flow is fully self-service. If a question comes up, the conversation is routed to the team with the full history — the donor repeats nothing.
How do you automate donor thank-you messages?+
chatt2.me Campaign automatically sends a personalized thank-you as soon as the donation payment is confirmed — no manual action from the team.
Can payment reminders be sent automatically?+
Yes. Pending payments trigger automatic due-date reminders via WhatsApp, reducing donations lost to forgetfulness.
Are donor interactions logged in Salesforce?+
Yes. Donations, campaigns, reminders and conversations stay on each donor's timeline, letting you track history and personalize future campaigns.