Leads without continuity
Website interest needs to reach the right person without manual triage.
Organize enrollment, admissions campaigns and academic support in the same channel. chatt2.me connects automation, your team and Salesforce data so every conversation keeps its context.
Leads come from the website, academic questions arrive through other channels, and teams must switch between repetitive conversations and cases that need human attention.
Website interest needs to reach the right person without manual triage.
Class access, passwords and start dates take time when self-service lacks a clear path.
Marketing, admissions and academics lose the journey view when each contact lives somewhere else.
One journey, two needs
The flow can distinguish people exploring the institution from enrolled students — and direct each person to the right experience.
A form can create a lead and begin the conversation with context.
The contact moves to the admissions portfolio or gets quick answers to initial questions.
Messages about classes, events and enrollment reach eligible audiences.
The flow checks the status configured in Salesforce to understand the journey stage.
Frequent questions get guidance; exceptions go to the team with history.
Turn form interest into a lead that can move to the right portfolio.
See Salesforce omnichannel →Standardize frequent answers while leaving space for a personal conversation.
Share classes, live lessons, events and enrollment periods with eligible audiences.
See WhatsApp campaigns →Guide class access, password resets, start dates and knowledge-base content at any time.
When automation cannot solve it, the team takes over without asking the student to start over.
Keep messages and events in the Salesforce relationship timeline when connected.
See Salesforce omnichannel →Operational example — not a specific customer or guaranteed result.
Website leads needed a fast response, while enrolled students looked for answers to recurring academic questions. Both teams competed for capacity and context.
chatt2.me can create and distribute Salesforce leads, support advisors on WhatsApp, send configured campaigns and offer self-service flows for students.
People are directed by their stage: enrollment interest or academic support. The team joins when needed, with the conversation and events already logged.
The platform can connect an interest form to Salesforce, create or update leads and support admissions conversations on WhatsApp according to the institution’s defined flows.
Yes. When connected to Salesforce, a flow can consult the institution’s configured data and criteria to route the contact to the appropriate enrollment or academic journey.
The operation can configure communications for eligible audiences, such as class announcements, live lesson invitations, events and enrollment periods, respecting its own rules and permissions.
The institution can configure guidance for class access, password resets, class start dates, knowledge-base content and other operational topics. Cases outside the flow can go to a person.
When connected to Salesforce, chatt2.me can centralize messages and relationship events in the timeline to give authorized teams context.
Connect enrollment, admissions and academic support in a more continuous WhatsApp experience.