From order delivered to cart recovered: your e-commerce talks to customers on WhatsApp.
Automate order confirmations, delivery updates, tracking and abandoned cart reminders. When needed, your team takes over the conversation with full context.
The order was placed. The customer's anxiety starts now.
After checkout, buyers expect confirmation, updates and transparency — without it they open tickets, send messages and overload your team.
"Where's my order?"
Status and tracking concentrate repetitive questions in support.
Carts that don't come back
Purchase intent not completed without contextual follow-up.
Too much manual communication
Each confirmation and update increases operational load when there's no integrated flow.
WhatsApp follows every step of the purchase journey.
Order confirmed
As soon as the purchase is completed, the customer receives the order confirmation on WhatsApp.
Order on the move
Status updates keep the buyer informed at every stage of delivery.
Tracking in the conversation
The tracking code arrives in the channel where the customer already is, without needing to contact the team.
Cart recovered
Anyone who started a purchase receives an automatic, personalized reminder to complete the order.
The flow connects to the e-commerce platform and Salesforce; if automation can't resolve it, the conversation is routed to an agent with history.
Automation that preserves context
Automatic order confirmation
Communicates the completed purchase as soon as the event arrives from the store.
Delivery updates
Informs status changes throughout delivery.
Tracking code via WhatsApp
Gives the customer autonomy to track the order.
Abandoned cart recovery
Sends a reminder to those who started a purchase without completing it.
Human support with context
Routes the customer to the team when needed, without restarting the conversation.
How an e-commerce business reduced order questions and created new conversion opportunities.
The challenge
High volume of questions about order status, abandoned carts and the need for personalized communication without expanding the operation.
The solution
chatt2.me connected to Salesforce and the e-commerce platform to confirm purchases, notify status, send tracking, recover carts and transfer cases to support.
What changed
Tracking via WhatsApp, less pressure from repetitive questions, opportunity to recover sales and complete history in Salesforce.
What changes for the customer and for your operation.
Fewer contacts about order status
Delivery tracked directly via WhatsApp
More opportunities to recover abandoned cart sales
Automated communication from checkout to post-sale
More transparency and trust in the shopping experience
Interaction history centralized in Salesforce
Frequently asked questions
How does chatt2.me confirm orders via WhatsApp?+
When the e-commerce platform reports the completed purchase, the flow can automatically send the personalized confirmation to the customer.
Can the customer track the delivery without talking to an agent?+
Yes. Updates and the tracking code can be sent via WhatsApp so they can track the delivery whenever they need.
How does abandoned cart recovery work?+
The flow identifies who started a purchase and didn't complete it and sends an automatic reminder to resume checkout, according to the store's strategy.
What happens when the customer has a question that automation can't resolve?+
The conversation can be routed to an agent, preserving the context already recorded.
Do I need to use Salesforce?+
The use case uses Salesforce to centralize history. The implementation should validate the necessary integrations with each store's operation and e-commerce platform.