Automate order confirmations, delivery updates, tracking and abandoned cart reminders. When needed, your team takes over the conversation with full context.
After checkout, buyers expect confirmation, updates and transparency — without it they open tickets, send messages and overload your team.
Status and tracking concentrate repetitive questions in support.
Purchase intent not completed without contextual follow-up.
Each confirmation and update increases operational load when there's no integrated flow.
As soon as the purchase is completed, the customer receives the order confirmation on WhatsApp.
Status updates keep the buyer informed at every stage of delivery.
The tracking code arrives in the channel where the customer already is, without needing to contact the team.
Anyone who started a purchase receives an automatic, personalized reminder to complete the order.
The flow connects to the e-commerce platform and Salesforce; if automation can't resolve it, the conversation is routed to an agent with history.
Communicates the completed purchase as soon as the event arrives from the store.
Informs status changes throughout delivery.
Gives the customer autonomy to track the order.
Sends a reminder to those who started a purchase without completing it.
Routes the customer to the team when needed, without restarting the conversation.
High volume of questions about order status, abandoned carts and the need for personalized communication without expanding the operation.
chatt2.me connected to Salesforce and the e-commerce platform to confirm purchases, notify status, send tracking, recover carts and transfer cases to support.
Tracking via WhatsApp, less pressure from repetitive questions, opportunity to recover sales and complete history in Salesforce.
When the e-commerce platform reports the completed purchase, the flow can automatically send the personalized confirmation to the customer.
Yes. Updates and the tracking code can be sent via WhatsApp so they can track the delivery whenever they need.
The flow identifies who started a purchase and didn't complete it and sends an automatic reminder to resume checkout, according to the store's strategy.
The conversation can be routed to an agent, preserving the context already recorded.
The use case uses Salesforce to centralize history. The implementation should validate the necessary integrations with each store's operation and e-commerce platform.